Hubway is happy to offer a live chat feature that is operated from 9 am - 5pm, Monday through Friday. If you have a question outside of our chat operating ours, please fill out this form and one of our customer service agents will be in touch within 24 hours.
Hubway offers several email notification features that notify members when their bike is successfully returned, and if they've accrued any usage fees at the end of each day. Click here to learn how to enable these features.
For alternative text-based communication options, check out the services provided by MassRelay. MassRelay is a free, confidential 24/7 service enabling hearing people or people who do not use a text telephone (TTY) to communicate over regular telephone lines with people who are deaf, hard-of-hearing, late deafened, or speech disabled.