If you lose your Hubway bike or it gets stolen, please call Customer Service immediately at 855-948-2929. You must do this within 24 hours. We will provide you with a Theft Report form to fill out. Please also call the police precinct where the incident occurred within 24 hours and send a police report to firstname.lastname@example.org.
Your credit card may be charged for the cost of recovery or replacement of the bike, up to $1200.