Having problems with your bike key? Make sure your account is active and the credit card you have on file is up to date. You can check on this by logging into your account on thehubway.com (if you have forgotten your password click here for instructions on resetting it), and looking under Billing Information and Membership Status to ensure that all information is correct and up to date. Under Billing Information, see that your credit card is not expired. Under Membership status, check the Status to ensure it says "Active". Then check the "Bike key status" to ensure it says "OK".
Second, check to see that you have no open rentals. If you did not successfully dock the bike before, the system will not let you take out another bike.
If you are continuing to have problems with your bike key, please fill out this form and we’ll help you get riding again with a new key!