Having problems with your bike key?
There are several ways to check your key status, simply log in to your account and go through this checklist:
- Is your account is active and your bike key status is "OK"?
Click on Account Summary and scroll to the bottom of the page where you'll see Membership Status. Make sure your membership status is set to active. Just below Membership Status, you'll see Bike key, check to make sure it says "OK".
- Is your billing information up to date?
Log in. Click on Billing Information. You'll be able to check to make sure your billing address is up to date and your credit card is not expired.
- Did you make sure you have no active rentals?
Log in. Click on Account Summary and look at the Last Trip section. Make sure it has an end date/time.
- Haven't activated your key yet?
Log in and click the link to activate your bike key. You’ll need the ID code on your bike key, which can be found right below the barcode.
If you are still having trouble with your bike key please submit a request and we'll help you get riding again ASAP!