If you’re unsure of the reason for certain charges from Hubway that appear on your credit card statement, please be aware of the following policies:
i. Usage Fees: If you keep a bike out for longer than 30 minutes at a time, you will be charged additional fees based on how long you have the bike out. Please see the Annual Membership, Monthly Membership or 24-Hour & 72-Hour Passes page for more information.
Usage fees for casual users:
ii. Lost Bike Fee: If a bike has been missing from the system for more than 30 days, the $1200 missing bike fee will be charged to the credit card on file.
If you are still confused about certain charges, chat one of our live customer service reps, or fill out this form and we will get back to you promptly.