If you’re unsure of the reason for certain charges from Hubway that appear on your credit card statement, please be aware of the following policies:
i. $101 security hold: When you purchase a 24-Hour or 72-Hour Pass, a pre-authorization security deposit hold of $101 per bike is placed on your card account to insure against any additional usage fees you might incur. This is not a settled charge, but if you use a debit card to purchase a pass, it might result in overdraft fees if you don’t have sufficient funds in your account to cover the hold. For this reason, we recommend using a credit card when purchasing a 24-Hour or 72-Hour Pass.
ii. Usage Fees: If you keep a bike out for longer than 30 minutes at a time, you will be charged additional fees based on how long you have the bike out. Please see the Annual Membership, Monthly Membership or 24-Hour & 72-Hour Passes page for more information.
If you are still confused about certain charges, chat one of our live customer service reps, or fill out this form and we will get back to you promptly.