Thanks to Hubway's excellent station density, if a station is full or empty the next available station is typically less than a mile away.
However, we are committed to offering a bike share experience that is as seamless as possible for our riders. That's why Hubway employs several Rebalancers to daily move bikes from full stations to empty or near-empty stations. Our Station Rebalancers collectively move over 500 bikes every weekday. While we are proud of this track record, we are constantly working to improve our rebalancing process.
To avoid traffic and further reduce our carbon footprint, we plan to use a non-motorized pedicab to assist with our rebalancing efforts moving forward.
Did you know? If you find you want to return your bike but the station is full, you can dip your key into the kiosk and it will extend your allowable free rental time by 15 minutes to make sure you can reach another station without accruing usage fees.