If you are injured, call 911 immediately. You should also call the police precinct where the incident took place and file a report with an officer to make sure that all important information is documented.
Within 24 hours of the incident, you must also notify Hubway of the facts of the incident by calling Customer Service at 855-948-2929 and speaking with a representative. We will provide you with an Incident Report to fill out.
The bike remains your responsibility until it has been properly locked at a dock or handed over to a Hubway representative. If you aren’t able to dock your bike, please call Customer Service and we will send someone over to help you.